How to Prepare for Your First Medical Wig Consultation

Before You Book Your Consultation

Before scheduling your first medical wig or cranial prosthesis consultation with Crown on Mane, please obtain the following from your doctor or licensed medical provider:

• A prescription for a cranial prosthesis
• A letter of medical necessity

These documents may be needed if you plan to seek insurance reimbursement or submit a claim to your insurance company. Some insurance companies may require specific wording, such as “cranial prosthesis” or “cranial hair prosthesis,” instead of “wig.”

Please do not upload or submit prescriptions, diagnosis details, medical records, insurance ID numbers, Social Security numbers, or sensitive medical information through the public booking form. If documentation is needed, Crown on Mane will provide secure instructions after your appointment is scheduled.

Crown on Mane does not diagnose medical conditions, prescribe, treat scalp disorders, or guarantee insurance approval, coverage, or reimbursement.

Gather Your Documentation

If you have printed copies available, please bring them with you to your appointment.

Helpful documents may include:

• Your prescription for a cranial prosthesis
• Your letter of medical necessity
• Any cranial prosthesis measurements provided by your doctor or licensed medical provider
• Insurance instructions or claim requirements
• Any required insurance claim forms
• Notes from your insurance call
• A list of questions you want to ask

Please keep copies for your own records. If possible, avoid bringing original documents that cannot be replaced.

Contact Your Insurance Company Before Your Appointment

If you plan to seek insurance reimbursement, it may be helpful to call your insurance company before your consultation.

You may want to ask:

• Does my plan cover a cranial prosthesis?
• What term does my plan use: cranial prosthesis, cranial hair prosthesis, hair prosthesis, or wig?
• Is a prescription required?
• Is a letter of medical necessity required?
• Is prior authorization required?
• Are measurements required?
• Do I need a diagnosis code or procedure code?
• Can I purchase out of network and submit for reimbursement?
• Is there a maximum reimbursement amount?
• How often will my plan cover a cranial prosthesis?
• What claim form do I need?
• Where do I submit the claim?

Write down the representative’s name, the date of the call, and any reference number they provide.

Insurance coverage is not guaranteed and depends on your individual policy and documentation requirements.

Bring Photos of Styles You Like

Photos can be very helpful during a consultation. They give a visual starting point for discussing color, length, texture, density, and overall style.

You may want to bring:

• Photos of your hair before hair loss
• Photos of styles you currently like
• Photos of wigs or hairstyles you do not like
• Photos showing your preferred length
• Photos showing your preferred color
• Photos showing your preferred part or hairline

You do not need to know the exact style you want before your appointment. The photos are simply a helpful guide.

Think About Your Lifestyle

A medical wig or cranial prosthesis should fit your real life, not just look good in a photo.

Before your consultation, think about:

• How often you plan to wear the piece
• Whether you need daily wear or occasional wear
• Whether you are active or exercise often
• Whether your scalp is sensitive
• Whether you prefer low-maintenance styling
• Whether you want synthetic hair or human hair
• Whether you need a natural-looking hairline
• Whether you wear glasses, hats, scarves, or head coverings
• Whether heat styling is important to you
• Whether you want something easy to care for

These details can help guide the conversation toward options that may be more comfortable and realistic for your daily routine.

Be Ready to Discuss Comfort

Comfort is one of the most important parts of choosing a medical wig or cranial prosthesis.

During your consultation, Crown on Mane may ask about:

• Scalp sensitivity
• Areas of tenderness
• Whether you have little or no biological hair
• Whether clips or combs would be uncomfortable
• Whether your scalp feels dry, itchy, irritated, or painful
• Whether you are concerned about heat or weight
• Whether you need added security

If your scalp is painful, inflamed, broken, bleeding, irritated, or changing quickly, please speak with a licensed healthcare provider or dermatologist before wearing a wig, adhesive, or attachment method.

Know That Measurements May Be Taken

Proper measurements help with fit, comfort, and security.

During an in-person consultation or fitting, measurements may include:

• Circumference around the head
• Front hairline to nape
• Ear to ear across the front
• Ear to ear over the top
• Temple to temple around the back
• Nape width

If your doctor or licensed medical provider has already included cranial prosthesis measurements with your documentation, please bring those measurements with you. Crown on Mane may still take or confirm measurements during the consultation or fitting process.

Prepare Your Questions

It is normal to have questions. You do not have to know everything before you arrive.

Questions you may want to ask include:

• What type of cap may be most comfortable for my situation?
• What is the difference between synthetic and human hair?
• What is a lace front?
• What is a monofilament top?
• What is a hand-tied cap?
• How secure will the wig feel?
• Can I wear it daily?
• How do I care for it at home?
• How long does ordering usually take?
• What happens after the consultation?
• What documentation may my insurance company require?

Writing your questions down ahead of time can help you feel more prepared.

Protect Your Privacy

Medical hair loss can involve sensitive personal information. Crown on Mane encourages clients to protect their privacy and avoid submitting sensitive information through public forms.

Please do not include the following in the public booking request:

• Diagnosis details
• Medical history
• Prescription copies
• Medical records
• Insurance ID numbers
• Social Security numbers
• Sensitive photos
• Treatment details

If sensitive documentation is needed, Crown on Mane will provide secure instructions after your appointment is scheduled.

What You Do Not Need to Know Before Your Appointment

You do not need to know:

• The exact wig you want
• Your cap size
• Whether you need synthetic or human hair
• The correct insurance wording
• What cap construction is best
• Whether you need a wig, topper, or cranial prosthesis
• Every detail about your insurance coverage

The consultation is designed to help guide you through these questions.

However, before booking your first medical wig or cranial prosthesis consultation, please obtain a prescription for a cranial prosthesis and a letter of medical necessity from your doctor or licensed medical provider.

A Prepared First Step

Preparing for your first medical wig consultation can make the process feel less overwhelming.

By gathering your prescription, letter of medical necessity, insurance questions, style photos, and personal comfort concerns, you can come into the appointment with a clearer idea of what you need and what questions you want answered.

At Crown on Mane, the goal is to help you feel informed, supported, and comfortable as you explore cranial prosthesis options.